Privacy Policy

Last updated: May 2026

Luna Ilum is operated by Muse Volcano LLC, a Wyoming limited liability company. This Privacy Policy describes how we collect, use, and protect information when you visit our store or make a purchase.

Information We Collect

Information you provide directly: When you place an order, we collect your name, shipping address, billing address, email address, phone number, and payment details. Payment information is processed through our payment provider and is not stored on our servers.

Automatically collected information: When you visit our site, we collect standard browser data including your IP address, browser type, referring URL, pages viewed, and time spent on the site. This information is collected through cookies and similar tracking technologies.

Communications: If you contact us by email, we retain those communications to assist with customer service.

How We Use Your Information

We use collected information to process and fulfill your orders, including communicating order status and shipping updates; respond to your questions and customer service requests; improve our website, product offerings, and customer experience; comply with legal obligations, including tax and accounting requirements; and detect and prevent fraudulent transactions.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Sharing Your Information

We share your information only as necessary to operate our business.

Service providers: We work with third-party companies that help us run our store, including our e-commerce platform (Shopify), payment processors, and shipping carriers. These companies are permitted to use your information only to perform services on our behalf.

Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Luna Ilum, our customers, or others.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

International Customers

Luna Ilum ships internationally. If you are located outside the United States, your information will be transferred to and processed in the United States, where our servers and service providers are based. By making a purchase, you consent to this transfer. We comply with applicable data protection laws in the jurisdictions where we operate.

Cookies

We use cookies to maintain your shopping session, remember your preferences, and analyze site traffic. You can set your browser to refuse cookies, though some features of our site may not function properly if you do.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise these rights, contact us at hello@lunailum.com. We will respond within 30 days.

Residents of the European Economic Area have additional rights under GDPR, including the right to data portability and the right to object to certain processing. California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

Data Retention

We retain your order and account information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your personal information at any time, subject to our legal retention requirements.

Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our store is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our store after changes are posted constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, contact us at hello@lunailum.com.

Muse Volcano LLC
Wyoming, United States