Returns and Refunds

We want you to be confident in every purchase. If something is not right, we will work with you to make it right.

Eligibility

Items must be returned in their original, unworn condition with all original packaging. Custom or personalized orders are not eligible for return. Sale items marked as final sale are not eligible for return.

Return Window

Items must be returned within 30 days of the purchase date. After 30 days, all sales are final.

How to Initiate a Return

Email us at hello@lunailum.com with your order number and a brief description of the reason for your return. We will reply within two business days with return instructions and a return shipping address. Do not send items before receiving return instructions.

Processing Fee

A non-refundable processing fee of approximately 11% of the item price is retained from all refunds. This fee covers payment processing costs that are not returned to us when a refund is issued, and the cost of inspection and restocking. The remaining amount will be refunded to your original payment method.

Example: On a $200 item, the processing fee is approximately $22, and your refund would be approximately $178.

Return Shipping

Customers are responsible for return shipping costs. We strongly recommend using a trackable, insured shipping service. We are not responsible for items lost or damaged in return transit.

Refund Timeline

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5 to 7 business days. Depending on your payment method and financial institution, it may take additional time for the refund to appear on your statement.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us at hello@lunailum.com within 7 days of delivery with photographs of the item and packaging. We will arrange a replacement or full refund at no cost to you, including return shipping.

Questions

Contact us at hello@lunailum.com with any questions about your return.