Shipping

All Luna Ilum orders ship directly from Japan.

Processing Time

Most orders are prepared and handed to the carrier within 2 to 4 business days of payment confirmation. During peak periods or for pieces requiring final finishing, processing may take up to 7 business days. You will receive a shipping confirmation email with tracking information when your order leaves our hands.

Delivery Times

Because we ship from Japan, international delivery takes longer than domestic shipping within the United States. Typical transit times, once dispatched, are as follows:

Japan to United States: 7 to 14 business days.
Japan to Europe: 10 to 18 business days.
Japan to Australia and Southeast Asia: 5 to 12 business days.
Japan to other international destinations: 10 to 21 business days.

These are estimates, not guarantees. Customs processing, carrier volume, and regional infrastructure can all affect delivery timing. We recommend factoring in an additional week as a buffer, particularly around holidays.

Customs and Import Duties

Shipments leaving Japan are subject to the customs regulations of the destination country. Import duties, taxes, and brokerage fees charged by your country are the responsibility of the buyer and are not included in our product prices or shipping fees. We are unable to predict the exact amount you will be charged, as customs policies vary by country and change frequently.

We mark all packages accurately with their contents and declared value. We do not mark packages as gifts or undervalue declarations.

Tracking

All shipments include tracking. Your tracking number will be sent by email when your order ships. Tracking updates may take 24 to 48 hours to appear after the number is issued, as packages sometimes travel overnight before their first scan.

Lost or Delayed Shipments

If your shipment has not moved in tracking for more than 10 business days, or if your estimated delivery window has passed by more than 7 days, contact us at hello@lunailum.com with your order number. We will investigate with the carrier and work toward a resolution.

Questions

Contact us at hello@lunailum.com for any shipping questions before or after your order.